Whilst catching up with my travel reading on Sunday I found a rather bizarre news article in the Timesregarding a consumer who planned to go on holiday to Costa Rica but the travel agent had booked the holiday 1,300 miles away in Puerto Rico. Human error during booking The mistake seems to have occurred because the travel agent entered the incorrect airport code, but, come on, surely the consumer must have noticed on booking documentation or her tickets that the destination was Puerto Rico and not Costa Rica. Why did she not check the paperwork? Travelled to the wrong country Am I the only person who finds this really hard to believe, that she did not realise until jumping in a taxi in Puerto Rica that she was on holiday, not in the wrong region but in the wrong country. How could she not notice at the airport or on the plane? Mistakes happen, but as much as we would all love to rant at the travel agent, this is plain stupidity on the consumers’ side. I cannot stress enough about checking paperwork when the booking has been made in the shop, or online check the booking information before clicking on the submit button.
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