Earlier this week I launched a new feature where readers can send me their travel rants to either publish or get off their chest. The response has been excellent, and over the coming weeks I hope to bring you even more travel rants. Misleading hotel photos Katie from Tripbase ranted about the authenticity of photos on some hotel websites. Some hotel rooms that look nothing like the huge deluxe suite you see on the website, its misrepresentation so how come hotels get away with it? Complaining about hotel website photos If the photographs are misleading on the website then I would suspect that either trading standards or the advertising standards authority would be the places to complain to in the UK, but that could be different depending on the country. Consumers should always complain to the hotel before they check-out and if the complaint has not being dealt with satisfactory then put it in writing, recorded delivery and make sure you receive a response. Alternatively, you could leave a review about your experience and upload photos. Poor quality or staged photos The main problems I find with hotel photos is the quality, and when the photo was taken, usually when it was first built. You will also find that most of the photos are taken in the best rooms, or very well staged.
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